Privacy Policy

Hyena Machine Works ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. We keep it straightforward because that's how we operate.

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Information We Collect

We collect information you provide directly when you request service, book training, or contact us. This includes:

• Name, email address, and phone number
• Business name and location (city, state, zip)
• Machine brand, model, and serial number
• Description of your issue or service need
• Preferred contact method

We do not collect payment information directly — payments are handled through third-party processors.

How We Use Your Information

Information you submit is used to:

• Contact you about your service request or booking
• Schedule and perform the services you've requested
• Send you relevant updates, follow-ups, or invoices
• Improve how we communicate and serve customers

Marketing Communications

If you opt in, we may send you occasional emails about services, tips, promotions, or updates relevant to your embroidery business. You can unsubscribe at any time using the link in any marketing email. We will not send marketing emails without your consent, and we will never sell your contact information to third parties.

Third-Party Services

We use the following third-party services in the operation of this website and our business. Each has its own privacy practices:

• HyenaField — our CRM platform. Service request data submitted through our intake form is stored and managed in HyenaField.
• Mailgun — transactional and marketing email delivery. Used to send confirmation emails and, where applicable, marketing communications.
• Google Fonts — this website loads fonts from Google's servers, which may log your IP address as part of that request. See Google's privacy policy for details.
• Cloudflare — used for DNS, performance, and security. Cloudflare may process request metadata as traffic passes through their network.

Amazon Affiliate Disclosure

Our recommended supplies page contains affiliate links to products on Amazon. As an Amazon Associate, we earn a small commission on qualifying purchases at no additional cost to you. This does not affect which products we recommend.

Cookies & Analytics

This website does not currently use tracking cookies or third-party analytics scripts beyond what is incidentally loaded by the services listed above (e.g., Google Fonts). If we add analytics in the future, this policy will be updated.

Data Retention

We retain customer information for as long as it is reasonably needed to provide services and maintain business records. If you'd like your information removed from our systems, contact us and we'll handle it promptly.

Your Rights

You have the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@hyenamachineworks.com.

Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from anyone under 13.

Changes to This Policy

We may update this policy as our services or practices change. The current version will always be available at this URL. We encourage you to review it periodically.

Contact

Questions or concerns about your privacy? Reach us at info@hyenamachineworks.com or (850) 493-6269.